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Progressive Dialer
Progressive Dialer aims for high agent productivity.
Progressive dialing mode proves to be effective in campaigns where all calls are of similar type. In this mode, Dialer application stats dialing call automatically from database as soon as agents availability is intimated. Agent is always available on line when customer answers the call.
Progressive Dialer keeps check on Agent status as well as uploaded number list for smooth and automated dialing functionality. Multiple calling attempts are offered for unsuccessful numbers. Agent has to manually distinguish the call connectivity status.
Customer information is available to agent in Popup window while call is being answered. Progressive dialer do not allow agent to waste time in between two calls. Which results in more no of call attempts and accurate call disposition.
- Progressive Dialer handles the calling activity in automated mode.
- Agent do not hold any control over call dialing actions. As soon as any agent is available/free, call is initiated from his/her extension.
- The call information is populated on the agent screen at the same time the number is being dialed by the dialer. Popup form is designed based on business process and campaigns.
- Campaigned based multiple scripts or Questionnaire are offered to Agents for ease of interaction.
- It is used effectively in campaigns where all calls are of similar type. i.e. Feedback collection, Survey, Promotional activities etc.
- Dialer offers efficient Multiple Campaign management
- It is possible to integrate this dialer application with customer database as well as 3rd party CRM.
- It offers complete Agent performance analysis reports.
- Reports are available for every dialing activity.
- Inbuilt facility of Disposition management along with analysis.
- Facility of Call Back scheduling is available.
- Easy of interaction :
- Agents gets access to relevant customer information on their screen while call is getting connected.
- Campaign related script/questionnaire is available on screen for ease of interaction.
- Productive :
- Progressive dialer aims to reach more people by dialing out more number of calls.
- This do not offers any control to Agent over call dialing hence no time is wasted in between two calls.
- Analysis & Reporting :
- Complete Analysis is offered based on Agents activity & Campaigns.
- Analysis reports based on Disposition management.
- Customize process based reports are possible.
- Customize operation :
- Offers seamless integration with 3rd party CRM application.
- Customize popup form is offered.
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