Call Analysis

In this globalization era where world is closing in; the need for communication across the globe is enhancing. Telephonic communication and internet is playing vital role in this by connecting world. Reaching customer and maintaining standard of customer service is the most important aspect of business which is only possible with effective telephonic conversation. Hence telephonic communication has become back bone of every industry and every business. This leads to the requirement of maintaining this communication resources and its cost. Keeping an eye on its utility and miss use. This you can obtain through TELESOFT products and solutions.

AcquView (Telephone Call Analysis Software)

• AcquView is Standalone Call Data Analysis solution.
• Provides continuous updates of organizational communication scenario & hour-by-hour analysis of call details.
• Enable to effortlessly monitors Outgoing & Incoming calls on screen
• Provides summarized view of all types of calls on single screen & Delivers important figures and statistics without even touching the keyboard.
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AcquView ADD-Ons

Add-on modules that can be added to increase capabilities and utility that enhances a primary program

• Automation Suite: Automates the process of Report/Alerts generation and Distribution
• PBudgetor: Instrumental in controlling communication cost proactively.
• Auth-Code Generator: Configure and Assign Authorization Code to all Users.
• Access Card Integration: Customized integration to Access Card machinery to avoid misuse of allocated telephone facilities
• Merge Billing: Offers Consolidate billing of Extension, Mobile usage and Data Card.
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PCoreView

• PCoreView is a solution for monitoring controlling telephone expenses of multiple locations from a single central location
• Establish the effective communication sys-tem for entire organization by availing required resources based on the actual utilization, ensuring the control over communication cost.
• Offers instant access to your own calls from any computer on the company intranet
• Saves efforts and eliminates de-pendency on report generation and distribution
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PCoreView ADD-Ons

Add-on modules that can be added to increase capabilities and utility that enhances a primary program

• Automation Suite: Automates the process of Report/Alerts generation and Distribution
• HRM Bridge: Periodically collects the updated entries from HR database and uploads the same to PCoreView database
• LDAP/AD Authentication: Establishes connectivity to organization Active Directory (AD) to offer SingleSignOn facility.
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Call Audit

• Call Audits are conducted to understand what is happening with organization’s communication scenario.
• This offers insight of Telecom infrastructure, resource Utilization, Departmental & Individual Usage analysis etc.
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GPabx (Group EPABX)

• Establishes regulated Telephone Billing system for setups like Private Telephone Exchange where, telephone lines are distributed to multiple users.
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