Telesoft : Operator Console

CTI Applications

Operator Console

Operator Console

Fully featured Soft Operator Console

It works on the CTI Link and offers almost all the features of conventional Operator Console. The product exhibits the advantages of computation power of your computer by way of many additional features which otherwise are rarely seen in conventional Operator console.

Acts as mini console for Operator & Reception Attendant
Shows Extension status, calls in queue, calls missed etc.
Can set up conference with a click of a button

PC based console for operator to handle telephony activity with ease
It user interface displays complete communication status to operator.
Trunk status is available for all configured Trunk Lines.
Extension status is available for all configured Extension Lines.
Two separate phonebooks can be maintained as "External" and "Internal"
Programmable one touch buttons for Hot Dialing.
Shows the list of missed calls / not answered calls.
Single window displays Current Call status & Call History.
Dial pad is available for manual call dialing.
Functional Keys available for;
- Call Answer
- Call Release
- External Transfer
- Blind Transfer
- Hold-UnHold
- Park-UnPark
- Conference Call
- Supervisor Transfer

Easy to use :
- In addition to conventional phone advance functionality is offered.
- Easy to understand well defied user interface.
- Phone book facility for ease off calling.
Productive :
- Advance features will help user to communicate with less hassle.
- Features like Phone book and Customize buttons will save time.
Customize Operation :
- 20 programmable buttons are available to simplify daily activities.
- Integration capabilities with database will help to update phone book and display caller name.