pIVR

PIVR automates interaction with callers for guiding them to reach appropriate person & receive great self-service experience.

PIVR application uses pre-recorded voice prompts for presenting information/options to caller & gathers responses from touch-tone telephone keypad entry.

With PIVR callers hear a pleasant and cheerful voice 24-hours a day, 7 days a week without any human attendant limitations.

PIVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices.

Scalable for handling from 4 to 128 simultaneous call with appropriate hardware setup. PIVR is advance Interactive voice response system that is capable of integrating with customer database and 3rd party CRM.

Typically used to service high call volumes, reduce cost and improve the customer experience. Advance Functionality of PIVR capable of handling,

• Banking process
• Call center helpdesk
• Organization welcome desk
• Booking/Registration activities
• Status announcement