Voice Logging

Advance tool for telephony conversation monitoring.

In today’s world major business transactions takes place over telephony communication such as, Customer Inquiries, Negotiations, Order Booking, Payment Commitments, and Complaints … etc.

This communications are important for business hence organization prefer to record these to evaluate communication quality and future reference.

These recordings is effectively used in all industry and sectors for different purposes,

• Call Centre – Monitoring Agents communication Quality
• Service Desk – Keeping check on service delivery standards & customer relationship
• Sales – Keeping record of Negotiation & commitments offered to customer
• Finance & Trading – As Proof of product offered & monetary commitment done.

PAudium

Application for recording telephony communication

• Voice recording for Analog, Digital & PRI Lines
• Offers to barge-in live conversation and hear it with Live Play option.
• Most efficient compression ratio of storing recorded files.
• Advance facility of ‘On-demand recording’ lets you to enable or disable recording of on-going communication.
• Warning & Alert notifications on pre-set criteria.
• Facility of tagging Comment on conversation to the recording.
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PAudium IP

Recording solution for IP Phone.

• Voice recording for IP Extensions and SIP Trunks.
• The hardware unit facilitates voice recording upto 256 IP phones/SIP Trunks.
• Offers to barge-in live conversation and hear it with Live Play option.
• Most efficient compression ratio of storing recorded files.
• Advance facility of ‘On-demand recording’ lets you to enable or disable recording of on-going communication.
• Warning & Alert notifications on pre-set criteria.
• Facility of tagging Comment on conversation to the recording.
• Click here to Know More....

PAudium Selective

Dynamic Voice logger

• Voice recording solution for dynamic end points.
• Suitable in scenarios where set of extensions to be recorded will be varying on requirement.
• Offers User interface to specify the list of extensions to be recorded
• Hardware-Software combo application with CTI integration from EPABX
• Live Play option for silent barge-in to hear live conversation.
• Most efficient compression ratio of storing recorded files.
• Facility of tagging Comment on conversation to the recording.
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PAudium Centralize

Centralize voice recording for Multi-location setup

• Establishes the effective call monitoring system for organization with multiple locations/branches and Business Units.
• Sub setups will be deployed at every remote location.
• Allows to access the recordings from all location from central location.
• Offers smooth integration of computers located at each location to central computer.
• It buffers the call recording on local computer if network between local and central location is down for any reason
• Location wise reports are available.
• Allows to listen and download the voice file.
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PAudium Web

Organization-wide access to recording over Web

• PAudium-Webis a telephone voice recorder system for single or multiple locations.
• PAudium-web avails access to the recorded files over web based user interface.
• Profile based access is offered to authorized user from any computer in the organization network.
• Facilitates to tag comments on recordings.
• Allows to listen and download the voice file.
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Screen Capture

Solution to Records screen activity

• Captures screen activities for agent/user when they answers the call on associated extensions.
• It offers visual monitoring for quality and efficiency control.
• It is deployed with PAudium to merge audio file of call recording with the video file.
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