Agent Logistics ( CCView )

Agent Logistic module enables contact center managers to monitor and proactively manage agent performance in "real-time".

• Agent Logistic allows Agents to Login and Logout over CCView portal.
• This action will intimate the system with Agents presence.
• Agent can Login with their unique User ID & Password to access the activity against planned work schedules.
• Managers can choose what information is displayed for each agent based on Login Status.
• This can include agent name and current status as well as login and non-active times for the day.