Telesoft : Miss Call Revert

CTI Applications

Miss Call Revert

Miss Call Revert

Mechanism to attend every miscall from customer

Every incoming call which is missed for any reason will be taken in account and arranges call back for same. This will help to improve service standard and builds great customer satisfaction. Reverting ever miscall in turns can generates business opportunity.

Capable to capture every miscall, abundant call and unanswered call over CTI link.
Logs such the event for report generation.
Two modes of Miscall revert;
- Auto Revert on Miscall �
  Automatically starts dialing every miscall in set interval and connects to available Agent.
- Click to Revert on Miscall �
  Presents list of Miscall to Agent, which will be dialed by Agent over click on number.

Easy to use :
- No need to manually identify the miscalls.
- Easy process to revert the miscall.
Productive :
- No business opportunity is lost due to call not answered. Or unavailability.
Customize Operation :
- Two distinct modes of operation to select from.