AcquView Addons.

AcquView
  • Automation Suite enables scheduled execution and delivery of reports and warnings through emails.
  • It triggers report generation activity at predefined time this eliminates human dependency
  • Forwards alerts to respective users/administrator and conveys missing configuration/entry to administrator
  • Has alarms to ensure tight control over misuse
  • Facilitates scheduled backup of system and data
  • Configure once and use it for long run with out any manual intervention
  • No dependency, No reminders,No requests for producing and distributing any expense statement as everything happens automatically
  • Provides customized report layouts hence multiple reports are possible to construct on a fly and forward them to desired destinations(emailIds)
  • Its the Notification Mechanism
  • It monitors Call Data Analysis operation on background
  • 24/7 active in informing the healthy status of AcquView
  • Forward alerts and warnings to respective user/administrator.
  • Option to define your own Text and Subject of an email for the alerts and warnings
  • Informer Raise alerts for :
    • PBX system has stopped sending CDR data to AcquView
    • Call made whose cost goes beyond predefine limit say 100 $
    • Call made whose duration goes beyond predefine limit say 1 hour
    • Call made using authorization code which does not exist in the Billing software
    • AcquView application is restarted
    • Mr. XYZ has exceeded his allocated budget etc.
  • Facilitates setting cost budgets for every individuals or departments within the organization.
  • Offers mechanism to monitor communication expenses throughout the budget period.
  • Different cost budgets for local, STD, ISD, and mobile calls can be set for these entities.
  • The valid period for these budgets can be assigned as daily, weekly, monthly, yearly, etc...
  • Warning alarms will be sent to individual and the supervisor at 80% & 90% of Budget exhaustion.
  • Based on the action taken when allocated Budget exceeds, Type of PBudgeter are :
    1. PBudgeter - Passive
      Raises an alarm and forward the same instantly to budget owner and the supervisor.
    2. PBudgeter - Active
      Sends instruction to respective Switch and restricts the outgoing calling facility. At the same instant intimation will be sent to budget owner and the supervisor.

Complete call center solution.

  • Ideal for large organizations where Authorization codes are assigned to individuals for STD/ISD calling, to avoid misuse
  • It facilitates department head to issue new set of authorisation code to his team of leaked authorisation codes
  • Generation of Auth-Code can be scheduled at regular intervals
  • Based on the action taken when Auth-codes are generated, two type are offered
    1. Auth-Code Generator
      • Auth-Codes are generated on regular interval as par schedule or as and when request for Auth-Code is raised.
      • On both occasions new Auth-Code will be sent to user over email and intimation will be sent to supervisor/administrator.
    2. Auth-Code Uploader
      • Auth-Codes are generated on regular interval as par schedule or as and when request for Auth-Code is raised.
      • On both occasions new Auth-Code will be sent to user over email and intimation will be sent to supervisor/administrator.
      • Along with intimation same Auth-Code will be uploaded to the corresponding Telephony switch.

Customised integration to Access Card machinery to avoid misuse of allocated telephone facilities

  • The module easily gets integrated with most of the access card solutions
  • When employee swipes the access card on entry or exit, it collects this information from
  • This information is forwarded to the PBX to enable or restrict the dialling privilege of that employee based on its status.
  • No need to lock your phone while going out of office
  • Controls the misuse taking place after office hours
  • Based on the action taken when Auth-codes are generated, two type are offered;
      Auth-code Generator
      • Auth-Codes are generated on regular interval as par schedule or as and when request for Auth-Code is raised.
      Auth-code Uploader
      • Auth-Codes are generated on regular interval as par schedule or as and when request for Auth-Code is raised.
  • Integrates with HR database of an organization to pick up every moveof Personnel
  • Ideal for mid size and large organization. Ensures quick update of organization hierarchy in the billing software.
  • Saves manual effort /errors of configuration at software end
  • Can be coupled with modules like AcueView, Informer, Automation Suite, PBudgeter etc. for bringing complete automation

    Consolidate billing of extension and Mobile usage.

  • Helps adding mobile phone records to existing database
  • Can have consolidated view of telephone expenses of office phone and mobile phone of employees
  • Soft copy of the mobile bill received from Mobile Phone Company is copied under the specified folder
  • It is picked up by this module interpreted and filtered appropriately
  • Updated to depository call records as different call type
  • These call records will be processed by AcquView for Analysis & Report Generation

    Accurate billing of calls made using DISA/DOSA facility.

  • Employee can access office PBX telephone lines from their residence or outside locations to make any long distance call using DISA/DOSA Facility.
  • When DISA/DOSA calls are made, PBX sends different set of call events as the call progresses
  • All such calls are mapped to respective employees.
  • The employee wise report shows these calls along with the calls dialled while they were in the office.

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