PIVR automates interaction with callers for guiding them to reach appropriate person & receive great self-service experience.
PIVR application uses pre-recorded voice prompts for presenting information/options to caller & gathers responses from touch-tone telephone keypad entry.
With PIVR callers hear a pleasant and cheerful voice 24-hours a day, 7 days a week without any human attendant limitations.
PIVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices.
Scalable for handling from 4 to 128 simultaneous call with appropriate hardware setup.
PIVR is advance Interactive voice response system that is capable of integrating with customer database and 3rd party CRM.
Typically used to service high call volumes, reduce cost and improve the customer experience.
Advance Functionality of PIVR capable of handling,
- Banking process
- Call center helpdesk
- Organization welcome desk
- Booking/Registration activities
- Status announcement
- PIVR greets incoming callers 24/7 all 365 days even on non-working hrs and holidays.
- Customized ,User defined, time bound, Welcome greetings
- Custom designed, Multi-level & Multi-optional call flow as per the Customer requirement.
- Integrations with Database,
- SMS or Email is offered to provide advance functionality.
- Special routing rules are offered depend on Agents Skills or incoming call CLID.
- PIVR can collect information about callerís needs and depending on their IVR input processes it appropriately.
- Easy to use:
- No manual intervention require for call answering and distributing.
- Excellent self-service experience offered
- Offers Assistive voice to guide the caller in telephony interaction
- Excellent self-service experience to every incoming caller
- Analysis & Reporting:
- Analysis reports on Call traffic & call handling
- Reporting to show incoming callers preferences
- Customize operation:
- Customizable to address customerís specific needs
- Efficient integration with CRM/Database for offering caller Authentication, information pulling, request registration.
- Integration with Email server and SMS gateway to send intimations over Email or SMS