Dialer is an application that is used to automate the outgoing calling process.
Outbound calling is the interface for organizations to connecting with their esteem customers.
CCView Dialer is an intelligent system that controls the outbound calls, made by a customer service
representative (CSR)/ contact center Agents to increase their efficiency. This helps call centers to obtain maximum productivity from Agents/CSRs.
Outbound calls are made for;
- Telemarketing- sales
- Promotional activities
- Collecting feedback & market survey
offers Multiple Dialing Modes. Every Dialer type address needs of different segments of industry.