Automatically displays all of the relevant caller information on agent's screen on every incoming or outgoing call activity. The moment call rings on Agent's phone, CCView extracts required information from available database and show the details on Agent's Screen.
This section displays all relevant information of incoming caller available in Database.
This section will display the contents based on agent's campaign.
It can be; Campaign Script, Product information, Survey Questionnaire, Feedback Questionnaire etc. Depending on the campaign information will be displayed on this section
In this Section, repeat caller╬Ú╬¸s previous 3 or 5 interaction, complaint/request details can be made available for reference. This provides better understanding to Agent while handling the call.
Each interaction shows the date and time, Agent who handled the call, and important information about that interaction.
Previous complaint/request details can be made available for reference.
This part shows the list of dispositions available for the given campaign. Agent can select appropriate disposition from the available list before closing the call. This offers facility to set the callback is available
Agent can record the remarks or comments regarding call and save in database.
The database either could be CCViewĺs or it could be 3rd party CRM. In case of customer having existing backend system and expects CCView to have integration for information exchange, CCView refers customer's database for all such information popups.