Agent Logistic module enables contact center managers to monitor
and proactively manage agent performance in "real-time".
- Agent Logistic allows Agents to Login and Logout over CCView portal.
- This action will intimate the system with Agents presence.
- Agent can Login with their unique User ID & Password to access the activity against planned work schedules.
- Managers can choose what information is displayed for each agent based on Login Status.
- This can include agent name and current status as well as login and non-active times for the day.