The PAudium-IP is a Windows based telephone voice recorder system.
The PAudium is a Windows based telephone voice recorder system. It comes as a hardware and software Combo.
The hardware unit facilitates voice recording up to 256 IP extension/ SIP trunks.
PAudium IP recording and monitoring solution that has been designed to suit the unique requirements
of the organizations. PAudium forms a key to monitor, record, store and evaluate all the interactions
to enhance and optimize the workflow and business strategies in the organizations.
The conversation over IP phones is progressively logged on the hard disk, at the same time it is also available to hear live in PAudium.
Its secure User Interface offers to monitor Live as well as recorded historic communication.
PAudium is effectively used in all industry and sectors for different purposes.
- Records telephony conversations from IP Phone over port mirroring.
- Offers to barge-in live conversation and hear it with Live Play option.
- PAudium Dashboard is an user interface with list of controls to access the recorded conversations
- The built-in Query Engine offers flexibility to construct almost any possible query on conversation database.
- On-demand Re cording facility, which lets you to enable or disable recording of on-going communication by dialing specialized code from telephone instrument
- Recording can be scheduled as per the requirement or office timings
- Facility of tagging additional information as Comment about the conversation to the conversation record.
- On-demand copying your choice of recordings on a different folder on the same hard disk or any other hard disk on some or other computer in the same intranet.
- Triggers Warnings & Alerts on pre-set criteria.
- Logs each and every action taking place while execution to avoid misuse.
- No limit on data storage as its stored on computer hard disk
- Customer satisfaction & Loyalty :
- In case of any disputes with customers on commitments, the recorded conversation becomes proof. It will help to settle the disputes.
- Avoid misuse :
- The Monitoring of conversations controls the misuse thus leads to controlling communication expenses
- Easy to use :
Secure access with User Interface.
- Productive :
- Consistent systematic monitoring improves contact center performance.
- Identifies the weaknesses in communication capabilities of employees
- Helps in performance evaluation of your employees.
- Helps to identify scope for improvement
- Analysis & Reporting :
- Customize Operation :
- Enhances customer relations by continuously monitoring how customers are tackled by various agents under various situations
- Timely assessment of conversation records maximizes revenue
- Paudium - Analog
- Paudium - Digital
- Paudium - PRI