Empower Agents to Create a Better Customer Experience
Agent Terminal empowers agents with advance tools and correct
information which will make sure the Happy & satisfied customer.
- Agent Desktop is the User interface for Agent╬Ú╬¸s to access the system.
- It offers complete view of tasks assigned for the day.
- It equips agents with the right tools to improve their productivity levels.
- It enables them to seamlessly manage customer interactions╬ň╬˝╬˝
- It allows Agent to :
- Announce its availability to the system
- Access database
- Update database
- Agent can Login with their unique User ID & Password to access the activity against planned work schedules.
- Managers can choose what information is displayed for each agent
- Agent Information Pane
- Displays Logged in Agent's Information.
- Options to select campaign.
- Options to select calling Process: Inbound or Outbound
- Offers Break options.
- Ready Button will intimate system agents availability for calling process.
- Call Statistics
- Agents gets to see their performance statistics which introduces magical quotient of employee motivation.
- Live Call Statistics of logged in Agent
- Missed Call History will be displayed below
- Disposition Statistics
- Statistical data of Disposition status selected by agent while disposing the call.
- In statistical figures or in graphical form.
- Month-to-Date comparison for disposition statistics can be displayed