Agent Dashboard


AcquView

Empower Agents to Create a Better Customer Experience

Agent Terminal empowers agents with advance tools and correct information which will make sure the Happy & satisfied customer.

  • Agent Desktop is the User interface for Agent╬Ú╬¸s to access the system.
  • It offers complete view of tasks assigned for the day.
  • It equips agents with the right tools to improve their productivity levels.
  • It enables them to seamlessly manage customer interactions╬ň╬˝╬˝
  • It allows Agent to :
    • Announce its availability to the system
    • Access database
    • Update database
  • Agent can Login with their unique User ID & Password to access the activity against planned work schedules.
  • Managers can choose what information is displayed for each agent
  • Agent Information Pane
    • Displays Logged in Agent's Information.
    • Options to select campaign.
    • Options to select calling Process: Inbound or Outbound
    • Offers Break options.
    • Ready Button will intimate system agents availability for calling process.
  • Call Statistics
    • Agents gets to see their performance statistics which introduces magical quotient of employee motivation.
    • Live Call Statistics of logged in Agent
    • Missed Call History will be displayed below
  • Disposition Statistics
    • Statistical data of Disposition status selected by agent while disposing the call.
    • In statistical figures or in graphical form.
    • Month-to-Date comparison for disposition statistics can be displayed

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