Interactive Voice Response (IVR) technology automates interaction with telephone callers
using pre-recorded voice prompt & DTMF tone input via keypad.
IVR systems can be used to control almost any function where the interface can be broken down
into a series of simple menu choices. Interactive Voice Response (IVR) systems allow callers
to get access to information without human intervention. Thus callers hear a pleasant and
cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue.
IVR is typically used to service high call volumes, reduce cost and improve the customer
Range of IVR Functionality involves product range such as,
- Auto Attendant
- Multi level IVR
- Voice Mail
- Voice Broadcast
- Emergency Notification