Interactive Voice Response (IVR) technology automates interaction with telephone callers using pre-recorded voice prompt & DTMF tone input via keypad.

IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Interactive Voice Response (IVR) systems allow callers to get access to information without human intervention. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue. IVR is typically used to service high call volumes, reduce cost and improve the customer experience. Range of IVR Functionality involves product range such as,

• Auto Attendant
• Multi level IVR
• Voice Mail
• Voice Broadcast
• Emergency Notification

pAuto Attendant

Assures you that every incoming call is answered.

• Every incoming call is answered automatically & greeted with appropriate welcome message.
• Offers Time bound welcome greetings.
• Announcing holiday or out of office hour message.
• Offers call routing based on predefined rules.
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PIVR (Interactive Voice Response)

• PIVR auto-answers the incoming call and greet with pre-recorded voice prompts followed by multiple service option
• It accepts caller’s response from touch-tone telephone keypad (DTMF signal) entry
• Avails functionalities like;
  • Multi-level & Multi-option call flow
  • Caller Authentication
  • Status announcement
  • Feedback Collection & Survey
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PVoiceMail

Never miss any message in your absence

• Allows to record and store the voice messages electronically for later retrieval by intended recipients
• Offers advance facility to send voicemail over associated email
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PConferenceBridge

In-house Audio Conferencing solution

• Allows participants to assemble in virtual meeting room from their own mobile phone or Extension
• Offers to pre-planned, schedule and manage conference calls
• Conference Bridge offers two modes: Inbound - Participants can call on schedule time. Outbound – Bridge automatically dials out on participant phone.
• User can automate the Bridge to call participant
• Gets over the dependency over any service provider
• Interactive voice guidance is offered to participants
• Offers Voice Recording facility or every conference call
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PFaxServer

Web based centralize Fax Solution that enables a computer to send and Receive Fax messages

• Enables user to send and receive fax from their own desktop machine
• Reduce expensive paper, telephony, and hardware costs
• Documents in PDF, Word, Excel format or Images can be sent as FAX
• Offers facility to queue the large numbers of faxes and send each when any of a number of lines is free
• Provides standard reports related to Provides standard reports related to the FAX operations
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